BUSINESS CHALLENGE
A smaller local manufacturer facing recent trading issues & performance challenges with key retailers; identified building customer & category capability as a key need.
Whilst initially successful, external recruitment was expensive & unsustainable. Given its scale, the business also lacked budgets, global /regional frameworks, & training design ‘know how’ to develop market ready, in-house training solutions.
OUTCOMES SUPPORTED
Employee satisfaction pulse survey improvements
Top tier net favourable learner experience ratings >80%
‘Off-the-shelf’ efficiency reduced training lead-time by 50%
Program executed annually, across 3 successive years
Academy Graduation included in preferred qualifications for key internal position descriptions
Increase in promotion from within business vs recruitment
REAL WORLD SUPPORT
Real World worked with the client to define their specific capability requirements. The Australian Grocery Academy program (created & delivered by RWM, in conjunction with the AFGC) addressed most capability gaps; with some small customizations completing the solution. Delegates experienced a combination of open house bootcamps & in-house sessions; in an agile, flexible fit for market package that has become a lock on their annual calendar.
CLIENT TESTIMONIAL
“My team loves the AGA program for its simplicity & relevance to our market. They can easily choose the courses they need & I can quickly create in house sessions to build capability in a super engaging way. The Real World team keeps the content current & creates an excellent experience to ensure the learning sticks”